About us:
Taurex- Take Charge of your Trading.
Vision– to inspire the financial confidence of traders and investors of the world.
Mission- Empowering people to take charge of their financial decisions through trusted, cutting- edge tools and experiences, personalised support, and tailored education.
Who is Taurex?
- We are
- We empower all with
- We are forging the
- We earn trust through
- We provide global expertise with a Local Touch
With over 50 years of combined industry experience, our management team are passionate about building a brokerage to compete with the most reputable brands in the industry. We are focused on building our own path, through superior technology and excellent service with a clear understanding of our client’s needs.
Along with a wide range of available products including Forex, Cryptos, Indices, Shares and Commodity CFDs, we also provide excellent learning resources and market analysis, superfast execution, competitive leverage, and exceptional customer service.
Our culture is being driven by our core values which are Integrity, Collaboration, Curiosity, Tenacity and Excellence. We treat our colleagues with respect and kindness, we work as a team and a family, we are detail orientated and think outside the box. We are determined, have a great work ethic and we work in a fast-paced environment.
We are expanding at a fast pace and there are lots of opportunities for input and growth within your role. If you are interested in joining us at this exciting time, then read on!
About the role:
We’re looking for a proactive and enthusiastic Onboarding Specialist to ensure seamless onboarding experiences for our global clients. You’ll be the first point of contact for new clients, guiding them through our onboarding process and ensuring their accounts are set up accurately, efficiently, and in full compliance with industry regulations.
Key Responsibilities:
- Review, validate, and process client documentation in accordance with internal policies and regulatory standards
- Perform Know Your Customer (KYC), Know Your Business (KYB), and Due Diligence (DD) procedures on new accounts
- Analyze client submissions for completeness, accuracy, and compliance with regulatory obligations
- Respond promptly and professionally to client inquiries and onboarding requests
- Act as a central point of contact between clients and internal departments, including Compliance, Sales, Support, and Back Office
- Escalate unresolved issues to the appropriate teams and ensure timely resolution
- Provide operational support to Account Managers across multiple regions
- Maintain accurate and up-to-date records of client onboarding activities
- Proactively identify opportunities for process improvement within onboarding workflows
Person Specification:
- Proven experience in a client onboarding, account opening, or compliance operations role within financial services or a regulated industry
- Fluent in written and spoken English; additional languages are a strong advantage
- Strong organizational and time management skills, with the ability to prioritize effectively
- Excellent communication and interpersonal skills, with a customer-centric mindset
- Analytical and detail-oriented, with the ability to identify and resolve issues independently
- Proactive, self-motivated, and capable of taking full ownership of assigned tasks
- Tech-savvy and comfortable working with CRMs and digital document platforms
- Comfortable working remotely on a full-time basis (equipment provided)
- Willingness to work flexible hours as needed—no night shifts required
Local Benefits:
- Fully remote role
- Provident fund contributions with Life Goals
- Monthly utility allowance payment
- Access to LinkedIn Learning
