Payments Manager

About us:

Taurex- Take Charge of your Trading.

Vision– to inspire the financial confidence of traders and investors of the world.

Mission- Empowering people to take charge of their financial decisions through trusted, cutting- edge tools and experiences, personalised support, and tailored education.

Who is Taurex?

1. We are Human.

2. We empower all with Knowledge.

3. We are forging the Future.

4. We earn trust through Integrity.

5. We provide global expertise with a Local Touch

With over 50 years of combined industry experience, our management team are passionate about building a brokerage to compete with the most reputable brands in the industry. We are focused on building our own path, through superior technology and excellent service with a clear understanding of our client’s needs.

Along with a wide range of available products including Forex, Cryptos, Indices, Shares and Commodity CFDs, we also provide excellent learning resources and market analysis, superfast execution, competitive leverage, and exceptional customer service.

Our culture is being driven by our core values which are Integrity, Collaboration, Curiosity, Tenacity and Excellence. We treat our colleagues with respect and kindness, we work as a team and a family, we are detail orientated and think outside the box. We are determined, have a great work ethic and we work in a fast-paced environment.

We are expanding at a fast pace and there are lots of opportunities for input and growth within your role. If you are interested in joining us at this exciting time, then read on!

About the role:

We’re looking for a Payments Manager to manage and improve our daily funding processes, PSP integrations, and transaction flows. In this role, you’ll oversee deposits and withdrawals, and act as the main point of contact for payment providers. If you have a solid background in payment operations and enjoy working across teams to solve problems and streamline processes, this role is for you.

Key Responsibilities:

• Funding Operations & Oversight

  • Oversee and optimize daily funding processes including deposits, withdrawals, and internal transfers.

  • Ensure timely and accurate reconciliation of PSP transactions.

  • Monitor transaction flows and resolve operational issues in a timely manner.

  • Manage a team of funding associates as well as assist in the hiring of any additional team members.

• Payment Solution Onboarding & Maintenance

  • Assist with the end-to-end onboarding of new PSPs, including due diligence, technical integration, and testing.

  • Maintain and update existing PSP configurations in collaboration with development and finance teams.

  • Work closely with compliance, legal, and finance teams to meet regulatory and operational requirements.

• Troubleshooting & Technical Support

  • Serve as the first point of contact for payment-related technical issues and escalations.

  • Identify, diagnose, and resolve PSP integration issues (e.g., API errors, declined transactions, settlement issues).

  • Coordinate with external PSP technical teams and internal developers to ensure uptime and performance.

• Analytics & Reporting

  • Analyse funding patterns, chargeback rates, and success/failure metrics across all payment channels.

  • Provide regular performance reports and suggest improvements in funding efficiency and user experience.

• Cross-Functional Collaboration

  • Collaborate with Product, Engineering, and Customer Support teams to streamline payment workflows and improve UX.

  • Must take ownership of payment related inquiries via customer support channels, including intercom as well email related questions.

  • Train internal stakeholders on PSP tools, dashboards, and standard operating procedures.

Qualifications:

• 3+ years of experience in payment operations or PSP management, ideally within e-commerce or fintech.

• Strong understanding of PSP APIs, payment flows, and fraud/chargeback mechanisms. Implement and monitor fraud prevention measures.

• Experience with PSPs & cashiers such as Praxis, WooCommerce, crypto gateways is a strong plus.

• Demonstrated ability to troubleshoot technical issues (logs, webhooks, dashboards, etc.).

• Familiarity with reconciliation tools, payment dashboards, and transaction reporting.

• Highly organized, analytical, and able to multitask under tight deadlines.

Preferred Skills:

• Experience in a prop trading or financial services environment.

• Familiarity with digital wallets, crypto payments, and global acquiring banks.

• SQL knowledge or experience querying payment data a plus.

• Strong interpersonal and project management skills.