Location & Language

Zenfinex Global Limited regulated by the Financial Services Authority (FSA) of Seychelles (SD092)

Careers

Come work with us at Taurex and become part of a passionate team dedicated to shaping the future of Forex and CFDs trading worldwide.

Our Core Values

Integrity
Collaboration
Curiosity
Tenacity
Excellence

How to Apply

01

Explore

Explore our current job openings and find the position that's the perfect fit for your skills and experience.

02

Apply

Choose your desired job, click 'APPLY NOW,' and follow the application steps.

03

Interview

If your application meets our requirements, our HR team will contact you to schedule an interview and discuss the next steps.

Latest Jobs

We’re committed to fostering an inclusive, diverse, and dynamic work environment where employees can thrive and grow. We offer a supportive and collaborative culture, professional development opportunities, and the chance to contribute to the ongoing success of a leading Forex and CFDs broker.

About the role:

Reporting to the Funding Manager, you will be responsible for funding operations. You will promote excellence and meet internal SLA’s which will ultimately improve the quality of service we provide to our clients and increase retention and activity. You will actively work with regional offices across the business to resolve funding issues and suggest innovative solutions to help improve the client funding journey.

Key Responsibilities:

  • Validating and executing transactions from CRM (deposits, withdrawals, transfers) via different payment channels.

  • Validating and executing manual transactions when required.

  • Reporting large transaction requests to Compliance and Dealing.

  • Liaise with other departments to escalate and resolve any Funding issues.

  • Monitor Deposits and implement fraud prevention procedures and resolve chargeback disputes.

  • Following transaction inquiries/requests via the company’s communication channels.

  • Following up pending cases (funding related) that may reach the Backoffice.

  • Investigating and resolving any discrepancies in payments by communicating with banks and processors.

  • Assisting PSPs by providing sufficient information (transaction details, error messages, screenshots captured by customers) to carry out investigation on their side.

  • Applying Daily and Monthly Reconciliation processes.

  • Reconciliation of automated and manual transfers.

  • Following up with Funding email flow.

  • Following up with any task requested by the line manager.

  • Cooperating and assisting other Departments on understanding client funding issues.

  • Handling bonus credit in/out matter.

  • Any other duties reasonably required for the role.

Experience and Qualifications:

  • Diploma or University degree in finance or a related field

  • Fresh graduate encouraged to apply.

  • Candidate with working experiences with similar industry is highly desirable.

  • Previous experience with Cashiers such as Praxis & Bridgerpay would be desirable.

Person Specification:

  • Excellent verbal and written communication skills in English.

  • The ability to speak in Mandarin would be desirable.

  • Ability to prioritise, work under pressure and within tight deadlines.

  • Ability to work to a high degree of accuracy.

  • Ability to evaluate issues from a regulatory perspective with a practical, business- orientated, common-sense approach to complex problem solving

  • A flexible approach to working shift patterns

Local Benefits:

  • 15 days annual leave (increase to 16 days after 2 years) in addition to all gazette public holidays.

  • Birthday leave

  • Tea/coffee/snacks provided

  • Employee Referral Scheme

  • Free Parking

  • Medical insurance (after passed probation)

  • Travel allowance

About us:

Taurex- Take Charge of your Trading.

Vision– to inspire the financial confidence of traders and investors of the world.

Mission- Empowering people to take charge of their financial decisions through trusted, cutting- edge tools and experiences, personalised support, and tailored education.

Who is Taurex?

  1. We are Human.

  2. We empower all with Knowledge.

  3. We are forging the Future.

  4. We earn trust through Integrity.

  5. We provide global expertise with a Local Touch

With over 50 years of combined industry experience, our management team are passionate about building a brokerage to compete with the most reputable brands in the industry. We are focused on building our own path, through superior technology and excellent service with a clear understanding of our client’s needs.

Along with a wide range of available products including Forex, Cryptos, Indices, Shares and Commodity CFDs, we also provide excellent learning resources and market analysis, superfast execution, competitive leverage, and exceptional customer service.

Our culture is being driven by our core values which are Integrity, Collaboration, Curiosity, Tenacity and Excellence. We treat our colleagues with respect and kindness, we work as a team and a family, we are detail orientated and think outside the box. We are determined, have a great work ethic and we work in a fast-paced environment.

We are expanding at a fast pace and there are lots of opportunities for input and growth within your role. If you are interested in joining us at this exciting time, then read on!

About the role:

We are expanding at a fast pace and there are lots of opportunities for input and growth within your role. If you are interested in joining us at this exciting time, then read on!

We are seeking an experienced Content Specialist skilled in developing compelling content across a range of formats including webpages, landing pages, emails, video scripts, press releases, and tutorials. The ideal candidate will have a profound understanding of the CFDs market and be adept at creating content that not only engages but also educates our audience, supporting our broader marketing strategies and reinforcing our brand identity in the competitive CFD trading market.

Key Responsibilities:

  • Develop and write compelling content for webpages, landing pages, emails, video scripts, press releases, and tutorials that adheres to brand guidelines and supports marketing initiatives within the Forex industry.

  • Proofread and edit all website content to ensure accuracy, clarity, and adherence to brand guidelines and messaging.

  • Craft engaging, targeted content for email marketing funnels to drive leads, customer engagement, and conversions.

  • Collaborate with the design team, digital marketing managers, and other stakeholders on creative projects and campaigns from conception to rollout, utilizing Jira for project management.

  • Coordinate with the team on content marketing plans and actions to reach target audiences.

  • Contribute to the development and execution of the content calendar, ensuring a cohesive content strategy.

  • Collaborate with the global marketing team to ensure the quality of translations.

  • Manage deadlines effectively, ensuring timely delivery of high-quality content across all platforms.

Experience and Qualifications:

  • Strong understanding of branding concepts and previous experience in the Forex industry.

  • 2+ years of professional experience in copywriting, with an emphasis on creating content for webpages, landing pages, emails, video scripts, press releases, and tutorials within the Forex industry.

  • Excellent writing and editing skills in English. Please provide a portfolio of past work if available, ideally with CFDs/Forex industry examples.

  • Digitally minded and tech-savvy with the ability to efficiently utilise project management tools

  • Understanding of analytic metrics and the ability to apply insights to content strategy within the Forex industry.

Person Specification:

  • Highly accurate with tasks and a keen eye for detail

  • Ability to multitask effectively and work independently as well as collaboratively

  • Good communication skills and ability to work well in a team environment.

  • Highly organized with strong project management skills

About us:

Taurex- Take Charge of your Trading.

Vision– to inspire the financial confidence of traders and investors of the world.

Mission- Empowering people to take charge of their financial decisions through trusted, cutting- edge tools and experiences, personalised support, and tailored education.

Who is Taurex?

  1. We are Human.

  2. We empower all with Knowledge.

  3. We are forging the Future.

  4. We earn trust through Integrity.

  5. We provide global expertise with a Local Touch

With over 50 years of combined industry experience, our management team are passionate about building a brokerage to compete with the most reputable brands in the industry. We are focused on building our own path, through superior technology and excellent service with a clear understanding of our client’s needs.

Along with a wide range of available products including Forex, Cryptos, Indices, Shares and Commodity CFDs, we also provide excellent learning resources and market analysis, superfast execution, competitive leverage, and exceptional customer service.

Our culture is being driven by our core values which are Integrity, Collaboration, Curiosity, Tenacity and Excellence. We treat our colleagues with respect and kindness, we work as a team and a family, we are detail orientated and think outside the box. We are determined, have a great work ethic and we work in a fast-paced environment.

We are expanding at a fast pace and there are lots of opportunities for input and growth within your role. If you are interested in joining us at this exciting time, then read on!

About the role:

Reporting to the Funding Manager, you will be responsible for funding operations. You will promote excellence and meet internal SLA’s which will ultimately improve the quality of service we provide to our clients and increase retention and activity. You will actively work with regional offices across the business to resolve funding issues and suggest innovative solutions to help improve the client funding journey.

Key Responsibilities:

  • Validating and executing transactions from CRM (deposits, withdrawals, transfers) via different payment channels.

  • Validating and executing manual transactions when required.

  • Reporting large transaction requests to Compliance and Dealing.

  • Liaise with other departments to escalate and resolve any Funding issues.

  • Monitor Deposits and implement fraud prevention procedures and resolve chargeback disputes.

  • Following transaction inquiries/requests via the company’s communication channels.

  • Following up pending cases (funding related) that may reach the Backoffice.

  • Investigating and resolving any discrepancies in payments by communicating with banks and processors.

  • Assisting PSPs by providing sufficient information (transaction details, error messages, screenshots captured by customers) to carry out investigation on their side.

  • Applying Daily and Monthly Reconciliation processes.

  • Reconciliation of automated and manual transfers.

  • Following up with Funding email flow.

  • Following up with any task requested by the Head of Funding.

  • Cooperating and assisting other Departments on understanding client funding issues.

  • Any other duties reasonably required for the role.

Experience and Qualifications:

  • University degree in finance or a related field

  • 2 years industry experience in a similar role.

  • Previous experience with Cashiers such as Praxis & Bridgerpay would be desirable.

Person Specification:

  • Excellent verbal and written communication skills in English.

  • The ability to speak in Spanish and/or Mandarin/ Vietnamese would be desirable.

  • Ability to prioritise, work under pressure and within tight deadlines.

  • Ability to work to a high degree of accuracy.

  • Ability to evaluate issues from a regulatory perspective with a practical, business- orientated, common sense approach to complex problem solving

  • A flexible approach to working shift patterns

About us:

Taurex- Take Charge of your Trading.

Vision– to inspire the financial confidence of traders and investors of the world.

Mission- Empowering people to take charge of their financial decisions through trusted, cutting- edge tools and experiences, personalised support, and tailored education.

Who is Taurex?

  1. We are Human.

  2. We empower all with Knowledge.

  3. We are forging the Future.

  4. We earn trust through Integrity.

  5. We provide global expertise with a Local Touch

 

With over 50 years of combined industry experience, our management team are passionate about building a brokerage to compete with the most reputable brands in the industry. We are focused on building our own path, through superior technology and excellent service with a clear understanding of our client’s needs.

Along with a wide range of available products including Forex, Cryptos, Indices, Shares and Commodity CFDs, we also provide excellent learning resources and market analysis, superfast execution, competitive leverage, and exceptional customer service.

Our culture is being driven by our core values which are Integrity, Collaboration, Curiosity, Tenacity and Excellence. We treat our colleagues with respect and kindness, we work as a team and a family, we are detail orientated and think outside the box. We are determined, have a great work ethic and we work in a fast-paced environment.

We are expanding at a fast pace and there are lots of opportunities for input and growth within your role. If you are interested in joining us at this exciting time, then read on!

About the role:


This is an exciting opportunity to join an innovative business with ambitious plans and be part of a global People team. Due to our successful growth, we need a new People Manager lead delivery of excellent end to end people support. You’ll personally partner with our teams in the UK, Cyprus, Bulgaria, Belgium, Turkey, Colombia and Mexico to deliver professional generalist expertise and support. You’ll also manage three People / Office support colleagues in Sofia, Limassol and Colombia, ensuring the team as a whole provide reliable and responsive support that meets business needs.

Key Responsibilities:

  1. General
    • Provide full generalist People support for designated teams.
    • Work as part of the People team to provide a seamless, positive and inclusive employee experience at every point in the employee lifecycle.
    • Liaise with regional managers and teams to maintain strong connections and to ensure all duties for the local region and for the People team are clearly defined and well managed.
    • Support the Head of HR and line managers in implementing organisational changes and plans in order to achieve objectives and minimise risk.
    • Undertake the role of office manager for the UK office, including managing health, safety, and office supplies.
    • Undertake specific ad hoc project work as required by the Head of HR and the Chief Legal and Compliance Officer.
    • Provide cover for colleagues / team members in their absence.
    • Deputise for the Head of People in their absence.
    • Any other duties reasonably required for the role.

  2. Policy and compliance
    • Advise on and assist in the application and interpretation of employment policies and procedures and relevant legal requirements to ensure good practice, legal compliance and fairness.
    • Work with the Head of HR to carry out a rolling review of global and regional employment policies and procedures to ensure all are up to date and in line with legal and good practice requirements.
    • Work with the Head of HR to deliver employment policy training for line managers to support and improve knowledge, compliance and good practice.
    • Oversee statutory leave arrangements to ensure timely and appropriate communication with employees and fulfil legal obligations.
    • Advise on and implement disciplinary and grievance policies and processes, carry out formal investigations and support formal hearings where necessary.

  3. Resourcing
    • Work with managers and the Head of HR to assess current and future resource needs and create a robust plan.
    • Manage the end to end recruitment process to achieve high candidate quality and maintain good practice.
    • Co-create and quality-assure job design / job descriptions to ensure accountabilities and criteria are well-defined.
    • Support selection processes, recommend and design assessment methods, attend interviews and advise and support hiring managers so that robust and accountable decisions are made.
    • Supervise the creation of appropriate recruitment advertisements and candidate information.
    • Supervise timely and professional candidate communications and provision of feedback to give a positive candidate experience and maintain the company’s external reputation.
    • Research, review and recommend external advertising and sourcing options to help reduce agency costs.
    • Research and make recommendations on elevating our profile as an employer of choice online and in relevant professional sectors.
    • Work with the Head of HR to create a compelling employee value proposition in line with branding and Values.
    • Coordinate and promote the employee referral programme to support the attraction of suitable candidates.
    • Supervise the administration of all starters and leavers to ensure a professional and compliant approach.
    • Supervise employee onboarding and monitor probation to ensure individual and company needs are met.
    • Supervise visa applications and sponsorship processes to ensure appropriate use and timely management.
    • Review and refresh template documents and online materials so that they reflect our employer brand and culture.
    • Carry out exit interviews to provide feedback for managers to act on.
    • Track and report on recruitment expenditure.

  1. Performance and capability
    • Provide advice and guidance to managers and employees on use of performance management processes, documentation and supporting resources.
    • Work with the Head of HR to deliver performance management training for new and existing employees.
    • Monitor quality of completed performance reviews and PDPs and provide feedback to aid improvement.
    • Support formal performance improvement processes to ensure processes are followed and opportunities for improvement and actively pursued.
    • Oversee database of completed performance management documentation to enable quality audit and ensure accurate record-keeping.
    • Support the Head of HR with the creation of a company Learning and Development Plan in order to meet the needs of employees and the business.
    • Work with the Head of People to develop, implement and deploy career progression frameworks.
    • Work with line managers to identify and promote formal and informal development opportunities within the organisation.
    • Input to talent management and succession planning reviews.

  2. Employee engagement and communication
    • Promote our desired business culture by acting as a role model for our Values and constructively challenging contradictory behaviour.
    • Contribute regularly to internal communications in order to educate and inform employees.
    • Oversee local team building and communications activities so that people in all offices can participate.
    • Advise, coach and support managers to fulfil their employee engagement responsibilities effectively.
    • Support managers to create and implement local action plans to address any areas identified as needing attention, including from our employee surveys.

  3. Rewards, benefits and wellbeing
    • Work with the Head of People and line managers to manage annual and ad hoc pay review processes and salary benchmarking.
    • Work with the Head of People to research, cost, present and implement recommended benefits for the regions.
    • Provide monthly data reporting for UK payroll and administer UK benefits in consultation with Finance.
    • Manage local People Associate & Office Managers to ensure efficient administration of payroll, pension, and local benefits schemes.
    • Promote benefits through workshops and internal communications to increase awareness and take-up.
    • Promote benefits externally with clear branding to help attract candidates.
    • Work with the Head of People to research, recommend and implement initiatives to promote health and wellbeing.
    • Support and educate line managers to be the first port of call for employees on wellbeing matters and to manage absence and ill health effectively.

  4. Line management
    • Directly manage the work, wellbeing and performance of the regional People Associate & Office Managers.
    • Support the team in balancing their work across People administration, business support and office management activities so that service levels are maintained and workload is effectively managed.
    • Monitor to ensure appropriate health, safety and wellbeing provision is in place in all offices in each region.
    • Encourage and promote automation and process efficiency improvements across the team.
    • Approve draft contracts of employment and supervise administration of new starter documentation and onboarding to ensure a smooth transition into the organisation for all new employees.
    • Supervise pre-employment checks on all new starters to ensure policy compliance and minimise risk.
    • Supervise data audit and reporting (e.g. absence) to ensure employee data is accurate and up to date.
    • Supervise offboarding of employees to ensure contractual obligations are met.

•Manage team activity to ensure appropriate change control and filing protocols are maintained to ensure high reliability and integrity of master documents and comply with data protection requirements.
• Document and maintain core employment processes and associated template documents to ensure reliability, consistency and compliance with good practice (e.g. maternity leave, starter and leaver processes).
• Manage production of meaningful monthly reports to the Head of People and Heads of Regions in relation to attrition, absence, recruitment spend, training activity, etc.


Experience and Qualifications


• CIPD qualification- minimum Level 5
• Track record of generalist human resource management experience with a focus on operational execution
• Previously worked for an international Company
• Previous experience of managing a small team
• Previous experience using HR Systems
• Computer literate and in particular previous experience using Teams, Microsoft applications
• Applied employment law knowledge within the UK and Europe (ideally Cyprus, Bulgaria, Belgium) – essential
• Employment law knowledge/ experience within a South American country – desirable


Person Specification


• A professional and commercial approach to HR
• Keen to promote best practice
• High standard of written English including good grammar, composition and letter-writing skills
• Fluent in spoken English
• Strong communication and influencing skills developed in advisory roles
• Confident and credible in advising managers on people management and development matters
• Takes a balanced and considered view of options, verifies understanding and assesses risks appropriately before making recommendations
• Collaborative and supportive style and is able to build rapport quickly
• Enjoys interacting with the business and helping to build the right culture
• Good attention to detail, high standards of accuracy and quality of work
• Diplomatic, discreet and confidential
• Effective organisation, planning and prioritisation skills
• A team player who enjoys contributing to joint success and delivery
• A self-starter who works well without close supervision
• Flexible and ‘can do’ approach to achieving tasks of varying complexity and detail
• Rises constructively to challenges and maintains a positive and professional outlook
• Resourceful in using appropriate sources of professional advice and expertise
• IT literacy: Microsoft Word and Outlook Intermediate; Excel and PowerPoint Basic; use of simple databases
• Some flexibility in working hours is required from time to time given the international scope of the People team


Local Benefits in the UK


• 25 days holiday per year, plus a day off for your birthday (in addition to the public holidays)
• X4 life assurance
• Pension Scheme
• Employee Referral Scheme
• Hybrid working (3 days in the office 2 days wfh)
• Discounts on nursery, technology and bicycles
• Friendly, multicultural office, with plenty of social events and team building days
• Fully stocked kitchen for all to use!

 

About us:

Taurex- Take Charge of your Trading.

Vision– to inspire the financial confidence of traders and investors of the world.

Mission- Empowering people to take charge of their financial decisions through trusted, cutting- edge tools and experiences, personalised support, and tailored education.

Who is Taurex?

  1. We are Human.

  2. We empower all with Knowledge.

  3. We are forging the Future.

  4. We earn trust through Integrity.

  5. We provide global expertise with a Local Touch

With over 50 years of combined industry experience, our management team are passionate about building a brokerage to compete with the most reputable brands in the industry. We are focused on building our own path, through superior technology and excellent service with a clear understanding of our client’s needs.

Along with a wide range of available products including Forex, Cryptos, Indices, Shares and Commodity CFDs, we also provide excellent learning resources and market analysis, superfast execution, competitive leverage, and exceptional customer service.

Our culture is being driven by our core values which are Integrity, Collaboration, Curiosity, Tenacity and Excellence. We treat our colleagues with respect and kindness, we work as a team and a family, we are detail orientated and think outside the box. We are determined, have a great work ethic and we work in a fast-paced environment.

We are expanding at a fast pace and there are lots of opportunities for input and growth within your role. If you are interested in joining us at this exciting time, then read on!

About the role:

As a Client Success Associate for Taurex, you will be responsible for providing an outstanding, positive and memorable experience to every one of our customers. You will be expected to listen, deliver and care on every single interaction.

The role holder will ensure all clients’ enquiries and issues are addressed and resolved in a timely manner. Making sure every single client is provided with best customer service through all stages of their journey with us.

Responsibilities:

  • Effectively managing the chats, E-mails and calls with clients
  • Identifying and assessing customer’s needs to achieve satisfaction
  • Receiving and handling inquiries from New Leads and clients through Phone Calls, Chat and Emails
  • Offer support to clients within the specified time frame
  • Updating CRM and keeping records of all communications and action taken
  • Interact with other departments to solve inquires raised by clients that requires further investigation by sending tasks
  • Follow up with clients and schedule call backs to ensure optimum results and customer satisfaction
  • Follow standard processes and procedures
  • Consistently take initiative to learn about the markets, FX industry and new platforms and products.
  • Be a team player and collaborate in a proactive way with the customer support to manage time, resources, volume, and customer feedback.
  • Consistently achieve departmental and individual metrics.
  • Capable of adapting to rapidly changing workflows, technologies, and environments.

Experience and Qualifications:

  • Minimum diploma holder in any field of study or any working experience.
  • Proficiency in Mandarin and English.
  • Must have strong verbal and written communication skills.
  • Preferably to have 0-2 years of customer service experience.
  • Critical thinking and problem-solving skills.
  • Strong MS Office skills.

Person Specification:

  • Excellent communication skills both verbal and written
  • Willingness to commit to long-term career growth and professional developments
  • Critical thinking and problem-solving skills
  • Ability to work under pressure
  • Eager to learn about the financial markets, CFD industry, and Taurex’s trading platforms
  • Open-minded and collaborative

Please send your CV in English.

 

About The Role

A new role has been created in our Colombia office to provide a focal point for People, Finance and Business support activities, as well as being the lead for local office management. This is an interesting and varied role with a mixture of people administration, office management and business support tasks, and it offers plenty of opportunities to develop your knowledge and apply your ideas. With support from the People Manager, you’ll work closely with the local office team as well as supporting colleagues in other regions. As part of our global People team, you’ll be providing first class support and administration and will be a role model for the Company’s values and culture.

Key Responsibilities

People support (reporting to the People Manager)

  • Working closely with the People Manager and hiring managers, provide professional and seamless support for recruitment and selection, including drafting and placing advertisements, handling candidate communication and administration, arranging interviews, collating and filing interview notes, etc.
  • Manage the onboarding of new starters in the country, including all new starter documentation and office equipment, and arranging onboarding programmes to ensure a smooth transition into the organisation for all new employees.
  • Undertake pre-employment checks on all new starters to ensure policy compliance and minimise risk.
  • Manage the administration of local benefits, ensuring starters and leavers are updated and research the local providers to find new, competitive benefits and offer ideas to the People Manager.
  • Prepare the monthly payroll for the country, ensuring that all information and relevant documentations are handed to the local payroll provider/ accountants in a timely manner and the Finance team is well-briefed.
  • Maintain the employee database and files to ensure employee data is accurate and up to date.
  • Regularly report to the People Manager on employee absence so that potential attendance and wellbeing issues are promptly acted upon.
  • Monitor statutory and other absence arrangements (e.g. maternity leave) to ensure compliance with legal and good practice requirements.
  • Support change control and central storage of employment policy documents, Employee Handbook and template contracts to ensure high reliability and integrity of master documents.
  • Document and maintain core employment processes for approval by the Head of HR to ensure reliability, consistency and compliance with good practice.
  • Carry out filing and maintenance of employment records to meet archiving and confidential destruction requirements.
  • Support the cascade of internal communications and employee engagement and wellbeing initiatives.
  • Support the People Manager and regional heads in promoting the Company’s culture and Values.
  • Provide support across the wider People team in the absence of colleagues.

Office Management

  • Set up and manage the office to create a positive and productive working environment for all colleagues.
  • Organise team building and social events for the office.
  • Manage the ordering and purchase of reasonably necessary office supplies, including computer equipment, kitchen and bathroom supplies and general stationery.
  • Lead on Health and Safety for the office and undertake relevant H&S and first aid training when required.
  • Ensure appropriate office security arrangements are in place.
  • Maintain an office budget.

Finance administration

  • Liaise with the Finance team with regard to the processing and payment of local invoices.
  • Organise the expenses of the Country Head / Regional Head for approval.

Business Support

  • Support the Country Head and liaise with the regional Marketing Specialist, in arranging merchandise for Expos, Trade Shows and local events
  • Any other administration required to meet local government requirements.
  • Any other duties reasonably required for the role.

Experience And Qualifications

  • Good general education to age 18
  • Office management experience, ideally in a self-sufficient context (i.e. without on-site facilities support)
  • Previous experience of HR administration (ideally at least 1 year)
  • Applied knowledge of core employment processes (e.g. recruitment, induction, contracts, references)
  • Experience of wide ranging business support and administration or secretarial services (ideally at least 2 years)
  • Setting up and maintaining confidential office systems including filing
  • Handling multiple tasks in parallel and working to deadlines
  • Has worked in a commercial organisation.
  • Has worked with senior managers.
  • IT proficient with a sound knowledge of MS Office applications and Teams
  • Knowledge of local employment law – highly desirable
  • Previous experience of using HR systems – desirable
  • Previous experience of working for an international company – desirable

Person Specification

  • Excellent written and verbal communication skills in English and the local language, including composing letters.
  • High degree of attention to detail, accuracy, and quality of written work
  • Able to plan, organise and prioritise effectively and deliver to deadlines.
  • Able to switch between different duties without losing focus.
  • A ‘can do’ attitude and flexible approach are essential.
  • Good communication and influencing skills.
  • Assertive and able to hold their own with senior people.
  • Integrity and ability to handle confidential and sensitive information appropriately.
  • Professional and appropriate tone and appearance
  • Open, friendly and supportive personality who can maintain appropriate boundaries.
  • Effective at building and maintaining professional working relationships.
  • A strong team player who enjoys contributing to joint effort
  • Self-motivated to work on own initiative and with minimum supervision when required.
  • Keen to promote best practice and promote the Values of the business.
  • Flexibility on working hours from time to time given the international scope of the People Team.

Local Benefits In Colombia

  • 15 days annual leave plus public holidays
  • Birthday day off
  • Hybrid working
  • Support with Private Health Insurance
  • Employee Referral Scheme
  • A vibrant, friendly office!

About the role:

We are seeking a skilled and creative Website Specialist/Developer (网络技术专员)to join our dynamic team. The ideal candidate will be responsible for designing, developing, and maintaining our company’s websites, ensuring a seamless user experience and optimal functionality. The Website Specialist/Developer will collaborate with cross-functional teams to implement web solutions, troubleshoot issues, and contribute to the overall enhancement of our online presence.

Key Responsibilities:

Website Development:

  • Design, develop, and maintain responsive and user-friendly websites.
  • Implement front-end and back-end solutions to enhance website performance and functionality.
  • Ensure compatibility with various browsers, devices, and operating systems.

Content Management:

  • Manage and update website content, including text, images, and multimedia elements.
  • Collaborate with content creators to ensure timely and accurate updates.
  • Implement SEO best practices to optimize website content for search engines.

Technical Support:

  • Provide technical support for website-related issues.
  • Troubleshoot and resolve bugs, errors, and performance issues.
  • Conduct regular website audits to identify and address potential issues.

Collaboration:

  • Work closely with graphic designers, content creators, and other stakeholders to ensure a cohesive and visually appealing online presence.
  • Collaborate with marketing teams to integrate campaigns, landing pages, and promotional materials into the website.

Security and Compliance:

  • Implement and maintain website security measures.
  • Stay informed about industry trends and best practices to ensure compliance with web standards.

Analytics and Reporting:

  • Monitor website analytics to track performance and user behaviour.
  • Generate reports on website metrics and provide insights for improvement.

Qualifications:

  • 2+ Years of Experience in the Web Development field.

  • Proficient language in English and Mandarin

  • Proven experience in web development, with a strong portfolio showcasing previous projects.

  • Proficient in HTML, CSS, JavaScript, and other relevant web technologies.

  • Experience with content management systems (CMS) such as WordPress, Drupal, or Joomla.

  • Added Advantage if we have experience in MySQL database and PHP

  • Familiarity with SSEO best practices and website optimization techniques

  • Strong problem-solving skills and attention to detail.

  • Excellent communication and collaboration skills.

  • Ability to work independently and meet tight deadlines.

  • Experience with e-commerce platforms.

  • Knowledge of web accessibility standards.

  • Familiarity with version control systems (e.g., Git).

  • Understanding of responsive design principles.

  • Certification in web development or related field.

About the role:

We are looking for an energetic Partnership Success Specialist to develop and drive partnership sales and grow our business. You will be developing and maintaining strong network of partners including IBs (introducing brokers), asset managers, affiliates and white labels.

Key Responsibilities :

  • Develop and maintain a strong network of Introducing Brokers, Asset Managers, Affiliates and Institutional/B2B clients.
  • Establish and maintain business relationship with all clients for their retention of prospects.
  • Conduct market research to identify opportunities based on competitor weaknesses and their commercial proposals.
  • Negotiate with partners to ensure a partnership is commercially viable and sound for the company.
  • Gather feedback from customers or prospects and share with internal teams.
  • Identify and report on business opportunities to raise the company’s market share.
  • Execute company planning and perform any other duties and responsibilities assigned by the management from time to time.
  • Meet and exceed sales revenue targets.
  • Any other duties reasonably required for the role.
  • Actively follow financial markets. Proactively discuss financial markets and factors that move them in an articulate manner with clients.

Experience and Qualifications:

  • Minimum 1-2 years of experience in Business Development/Sales; previous experience in the Forex, Commodities, CFDs or Financial Industry is a must.
  • Diploma, Advanced /Higher /Graduate Diploma, bachelor’s degree in finance / Business Administration / Economics or related majors.
  • Existing book of IBs and other business partners
  • Excellent understanding of the financial markets.
  • Track record of achieving and exceeding sales targets.
  • Self-motivated, positive working attitude, teamwork, and able to communicate effectively.
  • Have a good understanding of customer service/sales.

Person Specification:

  • Excellent communication skills both verbal and written in local language and English.
  • Confident and clear communicator with the ability to build relationships both internally & externally.
  • Outstanding interpersonal skills
  • Presentation, and networking skills.
  • Team player with a proactive and innovative approach

Local Benefits:

  • 10 days annual leave (increase to 14 days after 2 years) in addition to 15 days public holiday.
  • Birthday leave
  • Tea/coffee/snacks provided
  • Employee Referral Scheme
  • Free Parking
  • Medical Claim
  • Travel allowance

About the role:

The Client Success Specialist will help guide Taurex leads and clients through Taurex different products, platforms, and services.

Key Responsibilities:

  • Introduce company’s products to customers through online and offline channels.
  • Provide good services and able to communicate with all the customers.
  • Meet Sales revenue targets.
  • Develop new customers and maintain a good relationship with existing customers through social media, references, websites, previous contacts etc.
  • Conduct market research to identify selling possibilities and evaluate customer needs.
  • Collaborate with team members to achieve better results.
  • Gather feedback from customers or prospects and share with internal teams.
  • Develop and maintain a strong network of lead sources.
  • Identify and report on business opportunities to raise the company’s market share.
  • Execute company planning and perform any other duties and responsibilities assigned by the management from time to time.

Experience and Qualifications:

  • Candidate must possess at least a Diploma, Advanced /Higher /Graduate Diploma, Bachelor’s Degree in Finance / Business Administration / Economics or related majors.
  • Minimum 2 years of experience in Business Development/Sales; previous experience in the Commodity, CFD or Financial Industry is a plus.
  • Excellent communication skills both verbal and written in local language and English.
  • Excellent understanding of the financial markets.
  • Excellent communication, presentation, and networking skills.
  • Track record of achieving and exceeding targets.
  • The person must be proactive and aim to self-generate new leads, business.
  • Self-motivated, positive working attitude, teamwork, and able to communicate effectively.
  • Have a good sense of customer service/sales.
  • Able to work under pressure and independently.
  • Good command of written and spoken in others language will be an added advantage (English and Portuguese).
  • Knowledge on trading platforms (Meta Trader 4 and 5), office tools and CRM’s systems.

Person Specification:

  • Confident and clear communicator with the ability to build relationships both internally & externally.
  • Outstanding interpersonal skills.
  • Team player with a proactive and innovative approach.
  • Candidate preferably with Portuguese and English language skills.

About the role:

We are looking for Seniors, ambitious mindset, positive and energized people to be part of our exciting journey and exceptional working environment. With passion and experience in financial services and online trading industry.

Key Responsibilities:

  • Develop and maintain a strong network of Introducing brokers, Asset Managers, Affiliates and institutional/b2b clients.
  • Establish and maintain business relationship with all clients for their retention of prospects.
  • Provide good services and able to communicate with all the customers.
  • Conduct market research to identify selling possibilities and evaluate customer needs.
  • Collaborate with team members to achieve better results.
  • Gather feedback from customers or prospects and share with internal teams.
  • Identify and report on business opportunities to raise the company’s market share.
  • Execute company planning and perform any other duties and responsibilities assigned by the management from time to time.
  • Meet Sales revenue targets.
  • Any other duties reasonably required for the role.
  • Actively follow financial markets. Proactively discuss financial markets and factors that move them in an articulate manner with clients.
  • Drive sales for our retail trading accounts by providing prospective clients with educational resources, guidance and insight.

Experience and Qualifications:

  • Minimum 2-4 years of experience in Business Development/Sales; previous experience in the Forex, Commodities, CFDs or Financial Industry is a must.
  • Diploma, Advanced /Higher /Graduate Diploma, bachelor’s degree in finance / Business Administration / Economics or related majors.
  • Existing book of IBs and other business partners
  • Excellent understanding of the financial markets.
  • Track record of achieving and exceeding sales targets.
  • Have a good understanding of customer service/sales.

Person Specification:

  • Excellent communication skills both verbal and written in local language and English.
  • Self-motivated, positive working attitude, teamwork, and able to communicate effectively.
  • Confident and clear communicator with the ability to build relationships both internally & externally.
  • Outstanding interpersonal skills
  • Presentation, and networking skills.
  • Team player with a proactive and innovative approach

Local Benefits:

  • 10 days annual leave (increase to 14 days after 2 years) in addition to 15 days public holiday.
  • Birthday leave
  • Tea/coffee/snacks provided
  • Employee Referral Scheme
  • Free Parking
  • Medical Claim
  • Travel allowance

About The Role

As a Client Support Associate for Taurex, you will be responsible for providing an outstanding, positive and memorable experience to every one of our customers. You will be expected to listen, deliver and care on every single interaction.

The role holder will ensure all clients’ enquiries and issues are addressed and resolved in a timely manner. Making sure every single client is provided with best customer service through all stages of their journey with us.

Key Responsibilities

  • Effectively managing the chats, E-mails and calls with clients

  • Identifying and assessing customer’s needs to achieve satisfaction

  • Receiving and handling inquiries from New Leads and clients through Phone Calls, Chat and Emails

  • Offer support to clients within the specified time frame

  • Updating CRM and keeping records of all communications and action taken

  • Interact with other departments to solve inquires raised by clients that requires further investigation by sending tasks

  • Follow up with clients and schedule call backs to ensure optimum results and customer satisfaction

  • Follow standard processes and procedures

  • Consistently take initiative to learn about the markets, FX industry and new platforms and products.

  • Be a team player and collaborate in a proactive way with the customer support to manage time, resources, volume, and customer feedback.

  • Consistently achieve departmental and individual metrics.

Experience And Qualifications

  • Must have a BA/BS degree in a related area

  • Must have strong verbal and written communication skills.

  • Preferably to have 0-2 years of customer service experience

  • Critical thinking and problem-solving skills.

  • Strong MS Office skills.

Person Specification

  • Excellent communication skills both verbal and written

  • Willingness to commit to long-term career growth and professional developments

  • Critical thinking and problem-solving skills

  • Ability to work under pressure

  • Eager to learn about the financial markets, CFD industry, and Taurex’s trading platforms

  • Open-minded and collaborative

  • Ability to work different shift patterns to support our international clients (from 08:00 to 22:00)

Partnership Success Manager

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Partnership Success Manager

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Partnership Success Manager

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Partnership Success Manager

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Partnership Success Manager

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Partnership Success Manager

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Partnership Success Manager

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Partnership Success Manager

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Partnership Success Manager

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Partnership Success Manager

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Partnership Success Manager

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Partnership Success Manager

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Partnership Success Manager

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Partnership Success Manager

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Partnership Success Manager

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Collaborative Culture

Our team-oriented approach encourages collaboration, open communication, and shared success.

Need More Information?

Talk to our support team today.

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