Location & Language

Zenfinex Global Limited regulated by the Financial Services Authority (FSA) of Seychelles (SD092)

Careers

Come work with us at Taurex and become part of a passionate team dedicated to shaping the future of Forex and CFDs trading worldwide.

Our Core Values

Integrity
Collaboration
Curiosity
Tenacity
Excellence

How to Apply

01

Explore

Explore our current job openings and find the position that's the perfect fit for your skills and experience.

02

Apply

Choose your desired job, click 'APPLY NOW,' and follow the application steps.

03

Interview

If your application meets our requirements, our HR team will contact you to schedule an interview and discuss the next steps.

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We’re committed to fostering an inclusive, diverse, and dynamic work environment where employees can thrive and grow. We offer a supportive and collaborative culture, professional development opportunities, and the chance to contribute to the ongoing success of a leading Forex and CFDs broker.

Position Overview:

The Head of Performance Marketing will lead our advertising and media buying initiatives to drive customer acquisition, engagement, and retention. This strategic role requires an expert in digital advertising, media planning, and buying within the Forex and CFD industry. The ideal candidate will have a proven track record of managing substantial advertising budgets across multiple channels to achieve optimal ROI.

Key Responsibilities:

  1. Develop Comprehensive Advertising Plans:

·         Create and implement strategic advertising campaigns across various digital channels (e.g., search engines, social media, display networks, programmatic platforms) to meet business objectives.

·         Identify high-impact advertising opportunities and platforms suitable for reaching target audiences in the Forex and CFD markets.

 

  1. Media Planning and Buying:

·         Oversee the planning, negotiation, and purchasing of media space and time across digital and traditional platforms.

·         Establish relationships with media vendors, networks, and affiliates to secure favorable terms and placements.

 

  1. Campaign Execution:

·         Lead the execution of advertising campaigns, ensuring timely launches and adherence to brand guidelines and regulatory requirements.

·         Utilize advanced targeting and segmentation strategies to maximize campaign effectiveness.

 

  1. Performance Analysis:

·         Monitor and analyze campaign performance metrics (e.g., CTR, CPA, CPL, ROI) using analytics tools.

·         Conduct A/B testing and leverage data insights to optimize campaigns for better performance and higher ROI.

 

  1. Financial Oversight:

·         Manage and allocate substantial advertising budgets effectively across channels and campaigns.

·         Forecast spending and ensure campaigns are delivered within budget constraints.

 

  1. ROI Maximization:

·         Continuously evaluate the cost-effectiveness of media buys and adjust strategies to maximize returns.

·         Implement attribution modeling to understand the impact of different channels on conversions.

 

  1. Lead Advertising Team:

·         Build, manage, and mentor a team of advertising specialists and media buyers.

·         Set clear performance goals, provide regular feedback, and support professional development.

 

  1. Cross-Functional Coordination:

·         Collaborate with Creative, Content, Compliance, Product, and Sales teams to develop cohesive advertising campaigns.

·         Work with the Marketing Director to align advertising strategies with overall marketing objectives.

 

  1. Industry Trends:

·         Stay updated on the latest trends in digital advertising, media consumption habits, and emerging platforms.

·         Explore new advertising technologies (e.g., AI-driven targeting, programmatic buying) to enhance campaign performance.

10.  Competitor Analysis:

·         Monitor competitor advertising activities and strategies.

·         Identify opportunities to differentiate and position the company favorably in the marketplace.

11.  Regulatory Compliance:

·         Ensure all advertising materials comply with financial regulations, advertising standards, and data protection laws (e.g. FCA, DFSA, SCA, FSA, GDPR).

·         Work closely with the Compliance team to review and approve advertising content.

12.  Risk Management:

·         Mitigate risks associated with advertising activities, particularly concerning financial promotions and customer communications.

Qualifications and Experience:

Education:

·         Bachelor’s degree in Marketing, Advertising, Business Administration, or a related field.

·         Master’s degree or MBA is a plus.

Experience:

·         Minimum of 6-8 years of experience in digital advertising and media buying, with at least 3 years in a leadership role.

·         Proven experience in the financial services industry, specifically within Forex and CFD brokerage.

·         Demonstrated success in managing large advertising budgets and delivering measurable results.

Technical Skills:

  1. Advertising Platforms Expertise:

·         Proficiency in Google Ads (Search, Display, Video), Bing Ads, Facebook Ads Manager, LinkedIn Ads, Twitter Ads, and other relevant platforms.

·         Experience with programmatic advertising platforms (e.g., DV360, The Trade Desk).

  1. Media Buying Tools:

·         Familiarity with media planning and buying software (e.g., MediaOcean, Prisma).

·         Knowledge of real-time bidding (RTB) environments and demand-side platforms (DSPs).

 

  1. Analytics and Reporting:

·         Strong ability to use analytics tools (e.g., Google Analytics) for tracking and reporting.

·         Experience with attribution models and marketing mix modeling.

  1. SEO/SEM Knowledge:

·         Understanding of SEO principles and how they integrate with paid campaigns.

Language Proficiency:

·         Fluency in English is mandatory.

·         Proficiency in Arabic or other regional languages is an advantage.

Skills and Competencies:

Strategic Leadership:

Visionary Thinking:

·         Ability to develop innovative advertising strategies that drive growth and brand awareness.

Leadership Skills:

·         Proven experience in leading and motivating teams to achieve high performance.

Analytical and Numerical Skills:

Data-Driven Decision Making:

·         Exceptional analytical skills with the ability to interpret complex data and translate it into actionable strategies.

Budget Management:

·         Strong numerical skills for effective budget planning and optimization.

Communication and Negotiation:

Negotiation Skills:

·         Excellent negotiation abilities to secure the best rates and placements with media vendors.

Communication:

·         Strong verbal and written communication skills for internal collaboration and external partnerships.

Creativity and Innovation:

Creative Aptitude:

·         Ability to contribute to creative advertising concepts that resonate with target audiences.

Innovation:

·         Open-mindedness to adopt new technologies and methods in advertising and media buying.

Adaptability and Problem-Solving:

Flexibility:

·         Ability to adapt to changing market conditions and adjust strategies accordingly.

Problem-Solving:

·         Proactive approach to identifying issues and implementing effective solutions.

About us:

Taurex- Take Charge of your Trading.

Vision– to inspire the financial confidence of traders and investors of the world.

Mission- Empowering people to take charge of their financial decisions through trusted, cutting- edge tools and experiences, personalised support, and tailored education.

Who is Taurex?

  • We are Human.

  • We empower all with Knowledge.

  • We are forging the Future.

  • We earn trust through Integrity.

  • We provide global expertise with a Local Touch

With over 50 years of combined industry experience, our management team are passionate about building a brokerage to compete with the most reputable brands in the industry. We are focused on building our own path, through superior technology and excellent service with a clear understanding of our client’s needs.

Along with a wide range of available products including Forex, Cryptos, Indices, Shares and Commodity CFDs, we also provide excellent learning resources and market analysis, superfast execution, competitive leverage, and exceptional customer service.

Our culture is being driven by our core values which are Integrity, Collaboration, Curiosity, Tenacity and Excellence. We treat our colleagues with respect and kindness, we work as a team and a family, we are detail orientated and think outside the box. We are determined, have a great work ethic and we work in a fast-paced environment.

We are expanding at a fast pace and there are lots of opportunities for input and growth within your role. If you are interested in joining us at this exciting time, then read on!

Key Responsibilities:

Marketing Automation & Campaign Management:

  • Develop and execute marketing automation strategies to drive customer engagement and retention across channels (email, social media, SMS).

  • Set up and manage automated campaigns to ensure timely and relevant communications with customers.

  • Segment and analyse customer data to create targeted and personalised campaigns.

  • Continuously optimise campaigns through A/B testing and performance analysis.

 

HubSpot CRM Management:

  • Oversee and optimise the HubSpot CRM platform, including managing user accounts, and customising properties, workflows, and pipelines to meet business needs.

  • Eliminate manual tasks by implementing automation tools to boost productivity and improve customer experience.

  • Help create workflows for marketing journeys, ensuring a seamless customer experience from lead generation to retention.

 

Data Management & Performance Analysis:

  • Manage data integrity, including segmentation and importing/exporting data.

  • Regularly analyse HubSpot usage to identify opportunities for improvement, and recommend optimisations to enhance customer experience.

  • Generate comprehensive reports and dashboards to track and analyse customer behaviour and engagement.

 

Collaboration & Training:

  • Collaborate with marketing, sales, BI and other departments to align campaigns with overall strategy and business goals.

  • Provide ongoing training and support to team members, ensuring effective use of HubSpot and marketing automation tools.

 

Documentation & Best Practices:

  • Create and maintain detailed documentation, including best practices and usage guidelines for consistent and efficient use of HubSpot CRM and marketing automation tools.

Experience & Qualifications:

  • Bachelor’s degree in marketing, communications, or a related field.

  • 2-3 years of experience in marketing automation and CRM, with a proven track record of driving customer engagement and retention.

  • Proven experience managing and optimising HubSpot CRM

  • Strong understanding of CRM best practices (segmentation, lead scoring, customer journey mapping).

  • Experience in the fintech industry, with knowledge of forex and CFD trading.

  • Excellent analytical skills and the ability to use data for informed decision-making.

  • Experience with marketing automation tools

Person Specification:

  • Ability to work collaboratively within a team while also being a self-starter.

  • Strong communication skills, with the ability to convey technical concepts to non-technical users.

  • Analytical mindset, able to solve problems and make data-driven recommendations.

  • Ability to manage multiple tasks and priorities in a fast-paced environment.

About us:

Taurex- Take Charge of your Trading.

Vision– to inspire the financial confidence of traders and investors of the world.

Mission- Empowering people to take charge of their financial decisions through trusted, cutting- edge tools and experiences, personalised support, and tailored education.

Who is Taurex?

  • We are Human.

  • We empower all with Knowledge.

  • We are forging the Future.

  • We earn trust through Integrity.

  • We provide global expertise with a Local Touch

With over 50 years of combined industry experience, our management team are passionate about building a brokerage to compete with the most reputable brands in the industry. We are focused on building our own path, through superior technology and excellent service with a clear understanding of our client’s needs.

Along with a wide range of available products including Forex, Cryptos, Indices, Shares and Commodity CFDs, we also provide excellent learning resources and market analysis, superfast execution, competitive leverage, and exceptional customer service.

Our culture is being driven by our core values which are Integrity, Collaboration, Curiosity, Tenacity and Excellence. We treat our colleagues with respect and kindness, we work as a team and a family, we are detail orientated and think outside the box. We are determined, have a great work ethic and we work in a fast-paced environment.

We are expanding at a fast pace and there are lots of opportunities for input and growth within your role. If you are interested in joining us at this exciting time, then read on!

About the role:

 

As the Infrastructure and Cloud Operations Manager, you will report directly to the Head of IT Operations and play a key role in overseeing the operational integrity of our global IT infrastructure. This includes managing cloud-based and on-premise systems, leading IT teams, and optimizing our infrastructure to meet business objectives. While this role does not involve direct responsibility for end-user support, you will work closely with the IT Service Operations Manager, a newly created role, on shared projects and strategic initiatives.

 

You will collaborate closely with the Head of IT to lead cloud optimization initiatives, with a strong focus on AWS as our primary platform. Your responsibilities will also include developing and managing the M365 tenant, covering Microsoft Exchange Online, Azure Entra ID, Intune, Microsoft Defender for Endpoints, and any other cloud-related services the company uses to support business needs.

 

Additionally, you will be responsible for ensuring the performance and stability of all IT systems. You will also be critical in networking operations and cost-saving optimization initiatives, working with cross-functional teams to streamline infrastructure management. Experience managing MetaTrader 4 (MT4) and MetaTrader 5 (MT5) platforms and providing internal and external support for trading platforms is highly advantageous.

 

This cloud-first role is focused on leveraging cloud technologies to ensure scalability, security, and reliability. You will have the opportunity to lead critical IT infrastructure projects, align infrastructure with business goals, and contribute to the company’s broader strategic objectives, working closely with the Head of IT and the IT Service Operations Manager responsible for End-user, Endpoint, Application, Security, and Web operations.

 

Key Responsibilities:

 

  • Infrastructure Management: Oversee the operational integrity of IT infrastructure, ensuring uptime, reliability, and scalability across all global sites, including data center and cloud infrastructure (AWS).
  • Cloud Strategy and M365 Management: Lead cloud technology initiatives, focusing on AWS optimization and driving cost-saving initiatives across the cloud infrastructure. This includes developing and managing the M365 tenant, covering Microsoft Exchange Online, Azure Entra ID, Intune, Microsoft Defender for Endpoints, and other cloud-related services the company uses to support business needs.
  • Networking: Manage and optimize networking systems, ensuring robust performance and availability across all offices. This includes network monitoring, security, and troubleshooting.
  • Team Leadership: Manage a global team of IT professionals, providing guidance, mentoring, and support to ensure high performance and alignment with the company’s strategic objectives. Conduct regular performance reviews, identify areas for development, and provide actionable feedback to promote continuous improvement and growth within the team. While not directly managing the other work streams, such as endpoint, application, and web support operations, you will collaborate closely with the IT Service Operations Manager on shared projects and initiatives.
  • Incident and Problem Management: Lead the response to IT incidents, ensuring minimal disruption to business operations and implementing root cause analysis for continuous improvement.
  • Vendor Management: Engage with vendors to procure and manage essential IT services and tools, ensuring they meet the company’s operational standards. Collaborate with procurement teams to optimize service contracts.
  • Policy Development: Work closely with the IT Governance specialist to establish and enforce IT policies and procedures, focusing on security, compliance, and operational efficiency.
  • Disaster Recovery and Business Continuity: Develop, implement, and maintain disaster recovery plans and ensure business continuity across all critical systems. Prepare and present disaster recovery scenarios to top management.
  • Capacity Planning and Optimization: Ensure infrastructure can support future growth through detailed capacity planning. Conduct performance evaluations to recommend optimizations and improvements.
  • Project Management: Lead and deliver medium to large-scale IT infrastructure projects, from conception through execution, that align with business objectives.
  • Cost Optimization: Participate in cost-saving initiatives by collaborating with the finance and procurement teams to implement strategies that reduce expenses without compromising quality.

 

Experience and Qualifications:

 

  • Bachelor’s degree in IT, Computer Science, or a related field; relevant certifications are a plus (e.g., ITIL, AWS, Azure, M365).
  • 10+ years of experience in IT operations, infrastructure management, or cloud services, with a demonstrated track record of managing both on-premise and cloud-based infrastructure. Experience with AWS is highly desirable.
  • Experience in managing cloud environments, with a strong focus on Microsoft 365, Microsoft Exchange Online, Azure Entra ID, Intune, and Microsoft Defender for Endpoints.
  • Strong networking experience, including network monitoring, security, and troubleshooting across global offices.
  • Demonstrated ability to lead global IT teams, manage team performance, conduct performance reviews, and drive team growth and development.
  • Project management experience with a successful history of delivering medium to large-scale IT infrastructure projects, including planning, execution, and post-implementation optimization.
  • Experience with incident and problem management, including root cause analysis, troubleshooting, and implementation of long-term solutions.
  • Solid experience in vendor management, contract negotiation, and optimizing vendor relationships for service delivery and cost efficiency.
  • Proven knowledge of IT policies and procedures, focusing on security, compliance, and operational efficiency.
  • Strong experience in disaster recovery planning and business continuity management, with the ability to create and present disaster recovery scenarios to top management.
  • Experience in capacity planning to ensure the infrastructure supports future business growth and cost-saving optimization initiatives.
  • Experience with MetaTrader platforms and financial industry knowledge is a strong advantage.

 

Person Specifications:

 

  • Leadership and Team Management: Strong leadership skills with the ability to mentor and guide a diverse, global team of IT professionals. Able to foster a high-performance culture and provide actionable feedback to drive continuous improvement.
  • Strategic Thinker: Ability to align IT operations with broader business goals, focusing on scalability, security, and operational efficiency.
  • Collaborative: Proven ability to work closely with other senior managers and departments on shared projects and strategic initiatives.
  • Problem Solver: Excellent troubleshooting skills, identifying root causes and implementing lasting solutions to minimize disruptions.
  • Communication Skills: Strong verbal and written communication skills, capable of presenting complex technical solutions to non-technical stakeholders and top management.
  • Adaptability: Ability to thrive in a fast-paced, dynamic environment, managing multiple priorities and reacting effectively to challenges.
  • Technical Expertise: Strong technical background in AWS, Microsoft 365, networking, and cloud technologies, with a proactive approach to keeping up with industry trends and new technologies.
  • Attention to Detail: Meticulous in managing systems, conducting reviews, and optimizing processes for efficiency and cost-effectiveness.
  • Result-oriented: Demonstrates a commitment to achieving business goals through strategic IT management and effective project delivery.

About the role: 

An exciting opportunity to join our Taurex family. As a Marketing Specialist (Malaysia), you will be working in a global environment supporting our regional teams by developing and implementing marketing strategies specifically tailored to Thai market. You are required a deep understanding of local market dynamics, trends and customer needs.  

You will assist in content creation, campaign management, and partnership building to ensure align with business overall business objective.  

Key Responsibilities: 

  • Develop and implement comprehensive marketing plans tailored to the Thailand market.  

  •  Conduct market research to identify trends, customer needs, and competitive landscape.  

  •  Create and manage content for various marketing channels, including social media, email campaigns, and the company website.  

  •  Collaborate with the sales team to align marketing strategies with sales objectives.  

  •  Monitor and analyze campaign performance, providing insights and recommendations for optimization.  

  •  Manage relationships with local media, influencers, and industry partners.  

  •  Stay up to date with industry developments and regulatory changes in the Forex Trading market. 

Experience and Qualifications: 

  • Bachelor’s degree in Marketing, Business, or a related field.  

  • Minimum of 3 years of experience in marketing, preferably within the Forex Trading or financial services industry.  

  • Strong understanding of the Thai market and cultural nuances.  

  • Proficiency in digital marketing tools and platforms (e.g., Google Analytics, SEO, SEM).  

  • Fluency in Thai and English.  

Person Specification: 

  • Experience with content creation and copywriting.  

  • Knowledge of Forex Trading and financial markets.  

  • Analytical mindset with the ability to interpret data and make data-driven decisions.  

  • Excellent communication and interpersonal skills.  

  • Ability to work independently and as part of a team.  

Local Benefits: 

  • 15 days annual leave plus gazette public holidays 

  • Birthday leave 

  • Tea/coffee/snack provided 

  • Employee referral scheme 

  • Free parking 

  • Medical insurance  

  • Travel allowance 

About us:

Taurex- Take Charge of your Trading.

Vision– to inspire the financial confidence of traders and investors of the world.

Mission- Empowering people to take charge of their financial decisions through trusted, cutting- edge tools and experiences, personalised support, and tailored education.

Who is Taurex?

  1. We are Human.

  1. We empower all with Knowledge.

  1. We are forging the Future.

  1. We earn trust through Integrity.

  1. We provide global expertise with a Local Touch

With over 50 years of combined industry experience, our management team are passionate about building a brokerage to compete with the most reputable brands in the industry. We are focused on building our own path, through superior technology and excellent service with a clear understanding of our client’s needs.

Along with a wide range of available products including Forex, Cryptos, Indices, Shares and Commodity CFDs, we also provide excellent learning resources and market analysis, superfast execution, competitive leverage, and exceptional customer service.

Our culture is being driven by our core values which are Integrity, Collaboration, Curiosity, Tenacity and Excellence. We treat our colleagues with respect and kindness, we work as a team and a family, we are detail orientated and think outside the box. We are determined, have a great work ethic and we work in a fast-paced environment.

We are expanding at a fast pace and there are lots of opportunities for input and growth within your role. If you are interested in joining us at this exciting time, then read on!

Key Responsibilities: 

  • Marketing Automation & Campaign Management: 

  • Develop and execute marketing automation strategies to drive customer engagement and retention across channels (email, social media, SMS). 

  • Set up and manage automated campaigns to ensure timely and relevant communications with customers. 

  • Segment and analyse customer data to create targeted and personalised campaigns. 

  • Continuously optimise campaigns through A/B testing and performance analysis. 

  • HubSpot CRM Management: 

  • Oversee and optimise the HubSpot CRM platform, including managing user accounts, and customising properties, workflows, and pipelines to meet business needs. 

  • Eliminate manual tasks by implementing automation tools to boost productivity and improve customer experience. 

  • Help create workflows for marketing journeys, ensuring a seamless customer experience from lead generation to retention. 

  • Data Management & Performance Analysis: 

  • Manage data integrity, including segmentation and importing/exporting data. 

  • Regularly analyse HubSpot usage to identify opportunities for improvement, and recommend optimisations to enhance customer experience. 

  • Generate comprehensive reports and dashboards to track and analyse customer behaviour and engagement. 

  • Collaboration & Training: 

  • Collaborate with marketing, sales, BI and other departments to align campaigns with overall strategy and business goals. 

  • Provide ongoing training and support to team members, ensuring effective use of HubSpot and marketing automation tools. 

  • Documentation & Best Practices: 

  • Create and maintain detailed documentation, including best practices and usage guidelines for consistent and efficient use of HubSpot CRM and marketing automation tools. 

Experience & Qualifications: 

  • Bachelor’s degree in marketing, communications, or a related field. 

  • 2-3 years of experience in marketing automation and CRM, with a proven track record of driving customer engagement and retention. 

  • Proven experience managing and optimising HubSpot CRM 

  • Strong understanding of CRM best practices (segmentation, lead scoring, customer journey mapping). 

  • Experience in the fintech industry, with knowledge of forex and CFD trading. 

  • Excellent analytical skills and the ability to use data for informed decision-making. 

  • Experience with marketing automation tools  

Person Specification: 

  • Ability to work collaboratively within a team while also being a self-starter. 

  • Strong communication skills, with the ability to convey technical concepts to non-technical users. 

  • Analytical mindset, able to solve problems and make data-driven recommendations. 

  • Ability to manage multiple tasks and priorities in a fast-paced environment. 

About us:

Taurex- Take Charge of your Trading.

Vision– to inspire the financial confidence of traders and investors of the world.

Mission- Empowering people to take charge of their financial decisions through trusted, cutting- edge tools and experiences, personalised support, and tailored education.

Who is Taurex?

  1. We are Human.

  1. We empower all with Knowledge.

  1. We are forging the Future.

  1. We earn trust through Integrity.

  1. We provide global expertise with a Local Touch

With over 50 years of combined industry experience, our management team are passionate about building a brokerage to compete with the most reputable brands in the industry. We are focused on building our own path, through superior technology and excellent service with a clear understanding of our client’s needs.

Along with a wide range of available products including Forex, Cryptos, Indices, Shares and Commodity CFDs, we also provide excellent learning resources and market analysis, superfast execution, competitive leverage, and exceptional customer service.

Our culture is being driven by our core values which are Integrity, Collaboration, Curiosity, Tenacity and Excellence. We treat our colleagues with respect and kindness, we work as a team and a family, we are detail orientated and think outside the box. We are determined, have a great work ethic and we work in a fast-paced environment.

We are expanding at a fast pace and there are lots of opportunities for input and growth within your role. If you are interested in joining us at this exciting time, then read on!

About us:

Taurex- Take Charge of your Trading.

Vision– to inspire the financial confidence of traders and investors of the world.

Mission– Empowering people to take charge of their financial decisions through trusted, cutting- edge tools and experiences, personalised support, and tailored education.

Who is Taurex?

  1. We are Human.
  2. We empower all with Knowledge.
  3. We are forging the Future.
  4. We earn trust through Integrity.
  5. We provide global expertise with a Local Touch

With over 50 years of combined industry experience, our management team are passionate about building a brokerage to compete with the most reputable brands in the industry. We are focused on building our own path, through superior technology and excellent service with a clear understanding of our client’s needs.

Along with a wide range of available products including Forex, Cryptos, Indices, Shares and Commodity CFDs, we also provide excellent learning resources and market analysis, superfast execution, competitive leverage, and exceptional customer service.

Our culture is being driven by our core values which are Integrity, Collaboration, Curiosity, Tenacity and Excellence. We treat our colleagues with respect and kindness, we work as a team and a family, we are detail orientated and think outside the box. We are determined, have a great work ethic and we work in a fast-paced environment.

We are expanding at a fast pace and there are lots of opportunities for input and growth within your role. If you are interested in joining us at this exciting time, then read on!

About the role:

The Database Support and Integration Specialist will focus on managing and optimizing integrations between CRM systems and other business applications, ensuring that our data infrastructure supports our dynamic business needs. This role is an excellent opportunity for a motivated individual with up to 3 years of experience in database management or integration, especially within the financial services sector. The position involves working closely with our Senior DB Developer and Head of IT Operations to maintain and enhance our database systems’ performance, security, and reliability.

Key Responsibilities:

  • Database Management: Monitor and maintain database performance; perform regular performance tuning and optimize SQL queries for maximum efficiency.
  • CRM Integration: Actively participate in CRM integration projects, ensuring seamless data integration, system compatibility, and optimal data flow between platforms.
  • Data Security: Implement and manage robust security measures to protect sensitive financial data in compliance with industry standards.
  • Backup and Recovery: Perform regular database backups and develop recovery procedures to prevent data loss and ensure business continuity.
  • System Upgrades: Install and upgrade database servers and applications, ensuring the use of the latest, most secure versions.
  • User Access Management: Manage user access permissions and privileges to maintain database security and integrity.
  • Troubleshooting: Diagnose and troubleshoot database errors, providing timely solutions to minimize downtime and enhance system reliability.
  • Documentation: Maintain detailed documentation of database configurations, integration workflows, procedures, and performance metrics.
  • Collaboration: Work closely with other IT professionals, including the DBA, SQL Developer, Architect, and other departments, to ensure efficient and smooth database and integration operations.
  • Continuous Improvement: Regularly review and optimize integration processes and database performance, implementing best practices to enhance efficiency and reduce downtime.

Experience and Qualifications:

  • Education: Bachelor’s degree in Computer Science, Information Technology, or equivalent experience in a related field.
  • Experience: Up to 3 years of experience in database management and integration, preferably in the financial services or forex trading industry.
  • Technical Skills: Proficiency in SQL and familiarity with other database management systems such as MySQL, PostgreSQL, etc. Experience with CRM systems integration and tools like Zapier is highly desirable. Experience in using low-code workflow automation software like Zapier and Make is considered a plus.
  • Certifications: Relevant certifications such as Microsoft SQL Server, or similar are a plus.
  • Cloud Experience: Experience with AWS services, particularly Amazon RDS, is desirable.

Person Specifications:

  • Soft Skills: Strong analytical and problem-solving skills, excellent communication abilities, and a keen attention to detail.
  • Financial Industry Knowledge: Familiarity with financial regulations and compliance requirements.
  • Adaptability: Ability to work in a fast-paced, dynamic environment and adapt to evolving technologies and business needs.
  • Organizational Skills: Strong organizational skills with the ability to manage multiple tasks and priorities simultaneously.
  • Learning Agility: Eagerness to learn new technologies and grow within the role through direct mentorship and collaboration with senior team members.

Local Benefits:

  • Competitive salary and benefits package.
  • Opportunity to grow and advance in a dynamic and fast-paced environment.
  • Access to continuous learning and development opportunities.
  • Collaborative and supportive work culture that values integrity, curiosity, and excellence.
  • Flexible working hours and potential for remote work depending on the position and company policies.

About the role:

As part of the Client Success team you will be responsible for handling the full sales process from converting registered leads into active live account holders, managing a portfolio of clients, to reactivating dormant accounts. Your knowledge of our platforms and products and financial markets in general will enable you to effectively meet your targets and KPI’s whilst adhering to the principles of Treating Customers Fairly.
This role comes with a competitive starting salary, and upon passing probation eligibility to an attractive bonus scheme.

Key Responsibilities:

•Introduce the company’s products to clients through online and offline channels.
•Provide excellent service and communication skills with all leads and customers.
•Meet and exceed sales revenue targets.
•Develop new customers and maintain a good relationship with existing customers through social media, referrals, websites, previous contacts etc.
•Understand financial markets to excite potential clients about financial market movements.
•Collaborate with team members to achieve better results.
•Gather feedback from customers or prospects and share with internal teams.
•Handle the complete sales process from lead conversion to account management.
•Calling prospective clients to promote our products and services to reach monthly account opening and turnover targets.
•Educate leads and clients how to use our trading platforms.
•Reactivation calls for clients that have not traded within a long period.
•Nurture relationships with business partners such as educators or signal providers.
•Work with marketing teams to create engaging content to aid acquisition and retention metrics.
•Always adhere to compliance policies.
•Any other duties reasonably required for the role.

Experience and Qualifications:
•1-2 years strong experience in sales but also customer service will be considered.
•1 year’s minimum experience in a similar stock broking, CFD or Forex sales position.
•Preferably to have 2-3 years of customer service experience.
•Must have strong verbal and written communication skills.
•Educated to minimum Diploma.
•Strong MS Office skills.
•Proficiency in both Thai and English is required; additional language skills are a plus.

Person Specification:
•Excellent communication skills and telephone manner.
•Energetic, highly motivated, and well organised with excellent time management skills.
•Good understanding of working within a regulated environment.
•Target driven and able to work under pressure.
•Interest in and understanding of Financial Markets and trading.
•Ability to work flexibly during busier periods.

About us:

Taurex- Take Charge of your Trading.

Vision– to inspire the financial confidence of traders and investors of the world.

Mission- Empowering people to take charge of their financial decisions through trusted, cutting- edge tools and experiences, personalised support, and tailored education.

Who is Taurex?

  1. We are Human.

  2. We empower all with Knowledge.

  3. We are forging the Future.

  4. We earn trust through Integrity.

  5. We provide global expertise with a Local Touch

With over 50 years of combined industry experience, our management team are passionate about building a brokerage to compete with the most reputable brands in the industry. We are focused on building our own path, through superior technology and excellent service with a clear understanding of our client’s needs.

Along with a wide range of available products including Forex, Cryptos, Indices, Shares and Commodity CFDs, we also provide excellent learning resources and market analysis, superfast execution, competitive leverage, and exceptional customer service.

Our culture is being driven by our core values which are Integrity, Collaboration, Curiosity, Tenacity and Excellence. We treat our colleagues with respect and kindness, we work as a team and a family, we are detail orientated and think outside the box. We are determined, have a great work ethic and we work in a fast-paced environment.

We are expanding at a fast pace and there are lots of opportunities for input and growth within your role. If you are interested in joining us at this exciting time, then read on!

About us:

Taurex- Take Charge of your Trading.

Vision– to inspire the financial confidence of traders and investors of the world.

Mission- Empowering people to take charge of their financial decisions through trusted, cutting- edge tools and experiences, personalised support, and tailored education.

Who is Taurex?

  1. We are Human.

  2. We empower all with Knowledge.

  3. We are forging the Future.

  4. We earn trust through Integrity.

  5. We provide global expertise with a Local Touch

With over 50 years of combined industry experience, our management team are passionate about building a brokerage to compete with the most reputable brands in the industry. We are focused on building our own path, through superior technology and excellent service with a clear understanding of our client’s needs.

Along with a wide range of available products including Forex, Cryptos, Indices, Shares and Commodity CFDs, we also provide excellent learning resources and market analysis, superfast execution, competitive leverage, and exceptional customer service.

Our culture is being driven by our core values which are Integrity, Collaboration, Curiosity, Tenacity and Excellence. We treat our colleagues with respect and kindness, we work as a team and a family, we are detail orientated and think outside the box. We are determined, have a great work ethic and we work in a fast-paced environment.

We are expanding at a fast pace and there are lots of opportunities for input and growth within your role. If you are interested in joining us at this exciting time, then read on!

 

 

About the role:

As a .NET Developer your primary focus will be the development of software components using C# and .NET Core 8+, as part of a micro service oriented application.

 

You will be involved in the full software life-cycle and have exposure to a broad set of technologies, including Web and Cloud.

 

 

Key Responsibilities:

  • Design and implementation of software solutions
  • Risk management – Identifying, mitigating and resolving business and technical risks
  • Release management and continuous integration delivery
  • Understanding, observing and contributing to internal engineering standards  

 

Experience and Qualifications:

  • Great knowledge of C# and .NET CORE 7+
  • Great understanding of SOLID priciples and Design Patterns
  • Version Control (git preferable)
  • TDD and supporting technologies
  • Enthusiasm and ability to work collaboratively within a team
  • Excellent spoken and written English
  • Ability to write clean, readable, testable and maintainable code
  • CQRS
  • Service Oriented Architecture
  • Skills in designing and developing complex systems
  • Database and Caching Technologies (PosgreSQL, Redis)
  • Messaging and communication technologies (RabbitMQ, HTTP, TCP, REST, Web API, SignalR)
  • Docker
  • Kubernetes
  • Experience working in a collaborative team (Agile, Scrum)

 

Preferred Skills (bonus points):

  • Experience in building distributed CRM systems
  • Experience in Financial Trading industry and understading of the business model
  • Experience in integrating 3rd party payment providers
  • Experience in integrating 3rd party eKYC providers

 

About us:

Taurex- Take Charge of your Trading.

Vision– to inspire the financial confidence of traders and investors of the world.

Mission- Empowering people to take charge of their financial decisions through trusted, cutting- edge tools and experiences, personalised support, and tailored education.

Who is Taurex?

  1. We are Human.

  2. We empower all with Knowledge.

  3. We are forging the Future.

  4. We earn trust through Integrity.

  5. We provide global expertise with a Local Touch

With over 50 years of combined industry experience, our management team are passionate about building a brokerage to compete with the most reputable brands in the industry. We are focused on building our own path, through superior technology and excellent service with a clear understanding of our client’s needs.

Along with a wide range of available products including Forex, Cryptos, Indices, Shares and Commodity CFDs, we also provide excellent learning resources and market analysis, superfast execution, competitive leverage, and exceptional customer service.

Our culture is being driven by our core values which are Integrity, Collaboration, Curiosity, Tenacity and Excellence. We treat our colleagues with respect and kindness, we work as a team and a family, we are detail orientated and think outside the box. We are determined, have a great work ethic and we work in a fast-paced environment.

We are expanding at a fast pace and there are lots of opportunities for input and growth within your role. If you are interested in joining us at this exciting time, then read on!

 

About the role:

Designs, develops, modifies, debugs and/or maintains software systems. Working on one or more specific modules within a large software system scope.

 

Key Responsibilities:

 

  • Designs, develops, modifies, debugs and/or maintains software code according to functional, non-functional, and technical design specifications.
  • Follows company’s software engineering standards and release processes.
  • Ensures code is well designed, testable, maintainable, scalable, and supportable.
  • Develops software verification plans and integrates software components into a fully functional software system.
  • Promotes system reliability and operability. Provides demos of software products to stakeholders.
  • Investigates issues by reviewing/debugging code, provides fixes (analyze and fix bugs) and workarounds, reviews changes for operability to maintain existing software solutions.
  • Collaborates and adds value through participation in peer code reviews, provides comments and suggestions, makes decisions together quickly and effectively, and works with cross functional teams to achieve goals.
  • Assumes technical accountability for his/her specific work products within an application and provides technical support during solution design for new requirements. Ensures that documentation related to specific modules/applications is correct and up to date. Performs peer code inspection, reviews developed solutions, and provides relevant feedback.

 

Experience and Qualifications:

 

  • At least 3+ years of experience with JavaScript & FE Development
  • Strong knowledge of modern JavaScript frameworks and libraries
  • JavaScript: ES5 … ES7+
  • Excellent knowledge and experience with React.
  • Webpack, grunt, gulp etc.
  • Design patterns
  • Ability to write modular, extensible and encapsulated code
  • js
  • RESTful APIs
  • Excellent knowledge of HTML, CSS.
  • CSS Preprocessors (SASS, Less, PostCSS)
  • Responsive Design
  • Version control – Git
  • Familiarity with SSO
  • Professional level of English – both written and spoken
  • Familiar with Agile methodologies
  • State management libraries: Context API, Redux, Hookstate, etc.
  • React ecosystem – react-router-dom, react hooks, styled-components etc.
  • Familiarity with Design APIs, JWT etc.
  • Animations
  • Forms & Validations
  • Understanding of CI/CD pipelines.
  • Exceptional ability to learn new skills.
  • Contribution in all phases of software development life cycle.

 

Preferred Skills (bonus points):

 

  • Working with 3rd party services integrations (payment providers, eKYC providers, etc.)
  • Real-time communication (Web Sockets, SignalR, Sockets.io, etc)

 

 

About us:

Taurex- Take Charge of your Trading.

Vision– to inspire the financial confidence of traders and investors of the world.

Mission– Empowering people to take charge of their financial decisions through trusted, cutting- edge tools and experiences, personalised support, and tailored education.

Who is Taurex?

  1. We are Human.
  2. We empower all with Knowledge.
  3. We are forging the Future.
  4. We earn trust through Integrity.
  5. We provide global expertise with a Local Touch

With over 50 years of combined industry experience, our management team are passionate about building a brokerage to compete with the most reputable brands in the industry. We are focused on building our own path, through superior technology and excellent service with a clear understanding of our client’s needs.

Along with a wide range of available products including Forex, Cryptos, Indices, Shares and Commodity CFDs, we also provide excellent learning resources and market analysis, superfast execution, competitive leverage, and exceptional customer service.

Our culture is being driven by our core values which are Integrity, Collaboration, Curiosity, Tenacity and Excellence. We treat our colleagues with respect and kindness, we work as a team and a family, we are detail orientated and think outside the box. We are determined, have a great work ethic and we work in a fast-paced environment.

We are expanding at a fast pace and there are lots of opportunities for input and growth within your role. If you are interested in joining us at this exciting time, then read on!

About the role:

We are looking for an energetic Partnership Success Specialist to develop and drive partnership sales and grow our business. You will be developing and maintaining strong network of partners including IBs (introducing brokers), Prop firms, asset managers, affiliates and white labels.

The position is contractually based in the Bogota office. Homeworking privileges are based on business needs and performance. Current requirements are to be in the office 4 days per week.

Key Responsibilities

  • Develop and maintain a strong network of Introducing Brokers, Asset Managers, Affiliates and Institutional/B2B clients.
  • Establish and maintain business relationship with all clients for their retention of prospects.
  • Actively follow financial markets. Proactively discuss financial markets and factors that move them in an articulate manner with clients.
  • Conduct market research to identify opportunities based on competitor weaknesses and their commercial proposals.
  • Negotiate with partners to ensure a partnership is commercially viable and sound for the company.
  • Gather feedback from customers or prospects and share with internal teams.
  • Identify and report on business opportunities to raise the company’s market share.
  • Execute company planning and perform any other duties and responsibilities assigned by the management from time to time.
  • Meet and exceed sales revenue targets.
  • Any other duties reasonably required for the role.

Experience and Qualifications

  • Minimum 1-2 years of experience in Business Development/Sales; previous experience in the Forex, Commodities, CFDs or Financial Industry is a must.
  • Diploma, Advanced /Higher /Graduate Diploma, bachelor’s degree in finance / Business Administration / Economics or related majors.
  • Existing book of IBs and other business partners
  • Excellent understanding of the financial markets.
  • Track record of achieving and exceeding sales targets.
  • Self-motivated, positive working attitude, teamwork, and able to communicate effectively.
  • Have a good understanding of customer service/sales.

Person Specification

  • Excellent communication skills both verbal and written in local language and English.
  • Confident and clear communicator with the ability to build relationships both internally & externally.
  • Outstanding interpersonal skills
  • Presentation, and networking skills.
  • Team player with a proactive and innovative approach

Local Benefits

  • 15 days annual leave plus public holidays
  • Birthday off
  • 40-hour week (0800 to 1700)
  • Office-based with discretionary homeworking based on business needs and performance
  • 13th month salary
  • Medical allowance
  • Employee Referral Scheme
  • Friendly office with plenty of social events and team building days
  • Well-stocked kitchen for all to use !

 

About us:

 

Taurex- Take Charge of your Trading.

Vision– to inspire the financial confidence of traders and investors of the world.

Mission- Empowering people to take charge of their financial decisions through trusted, cutting- edge tools and experiences, personalised support, and tailored education.

Who is Taurex?

1.       We are Human.

2.       We empower all with Knowledge.

3.       We are forging the Future.

4.       We earn trust through Integrity.

5.       We provide global expertise with a Local Touch

 

With over 50 years of combined industry experience, our management team are passionate about building a brokerage to compete with the most reputable brands in the industry. We are focused on building our own path, through superior technology and excellent service with a clear understanding of our client’s needs.

Along with a wide range of available products including Forex, Cryptos, Indices, Shares and Commodity CFDs, we also provide excellent learning resources and market analysis, superfast execution, competitive leverage, and exceptional customer service.

Our culture is being driven by our core values which are Integrity, Collaboration, Curiosity, Tenacity and Excellence. We treat our colleagues with respect and kindness, we work as a team and a family, we are detail orientated and think outside the box. We are determined, have a great work ethic and we work in a fast-paced environment.

 

We are expanding at a fast pace and there are lots of opportunities for input and growth within your role. If you are interested in joining us at this exciting time, then read on!

 

About the role:

We are looking for an energetic Partnership Success Specialist to develop and drive partnership sales and grow our business. You will be developing and maintaining strong network of partners including IBs (introducing brokers), asset managers, affiliates and white labels.

 

Key Responsibilities

• Develop and maintain a strong network of Introducing Brokers, Asset Managers, Affiliates and Institutional/B2B clients.
• Establish and maintain business relationship with all clients for their retention of prospects.
• Actively follow financial markets. Proactively discuss financial markets and factors that move them in an articulate manner with clients.
• Conduct market research to identify opportunities based on competitor weaknesses and their commercial proposals.
• Negotiate with partners to ensure a partnership is commercially viable and sound for the company.
• Gather feedback from customers or prospects and share with internal teams.
• Identify and report on business opportunities to raise the company’s market share.
• Execute company planning and perform any other duties and responsibilities assigned by the management from time to time.
• Meet and exceed sales revenue targets.
• Any other duties reasonably required for the role.

 

Experience and Qualifications:

• Minimum 1-2 years of experience in Business Development/Sales; previous experience in the Forex, Commodities, CFDs or Financial Industry is a must.
• Diploma, Advanced /Higher /Graduate Diploma, bachelor’s degree in finance / Business Administration / Economics or related majors.
• Desirable candidate that has existing book of business and experience in bringing new business.
• Excellent understanding of the financial markets.
• Track record of achieving and exceeding sales targets.
• Self-motivated, positive working attitude, teamwork, and able to communicate effectively.
• Have a good understanding of customer service/sales.

 

Person Specification:

• Excellent communication skills both verbal and written in Thai and English.
• Confident and clear communicator with the ability to build relationships both internally & externally.
• Outstanding interpersonal skills
• Presentation, and networking skills.
• Team player with a proactive and innovative approach

About the role:

Reporting to the Funding Manager, you will be responsible for funding operations. You will promote excellence and meet internal SLA’s which will ultimately improve the quality of service we provide to our clients and increase retention and activity. You will actively work with regional offices across the business to resolve funding issues and suggest innovative solutions to help improve the client funding journey.

Key Responsibilities:

  • Validating and executing transactions from CRM (deposits, withdrawals, transfers) via different payment channels.

  • Validating and executing manual transactions when required.

  • Reporting large transaction requests to Compliance and Dealing.

  • Liaise with other departments to escalate and resolve any Funding issues.

  • Monitor Deposits and implement fraud prevention procedures and resolve chargeback disputes.

  • Following transaction inquiries/requests via the company’s communication channels.

  • Following up pending cases (funding related) that may reach the Backoffice.

  • Investigating and resolving any discrepancies in payments by communicating with banks and processors.

  • Assisting PSPs by providing sufficient information (transaction details, error messages, screenshots captured by customers) to carry out investigation on their side.

  • Applying Daily and Monthly Reconciliation processes.

  • Reconciliation of automated and manual transfers.

  • Following up with Funding email flow.

  • Following up with any task requested by the line manager.

  • Cooperating and assisting other Departments on understanding client funding issues.

  • Handling bonus credit in/out matter.

  • Any other duties reasonably required for the role.

Experience and Qualifications:

  • Diploma or University degree in finance or a related field

  • Fresh graduate encouraged to apply.

  • Candidate with working experiences with similar industry is highly desirable.

  • Previous experience with Cashiers such as Praxis & Bridgerpay would be desirable.

Person Specification:

  • Excellent verbal and written communication skills in English.

  • The ability to speak in Mandarin would be desirable.

  • Ability to prioritise, work under pressure and within tight deadlines.

  • Ability to work to a high degree of accuracy.

  • Ability to evaluate issues from a regulatory perspective with a practical, business- orientated, common-sense approach to complex problem solving

  • A flexible approach to working shift patterns

Local Benefits:

  • 15 days annual leave (increase to 16 days after 2 years) in addition to all gazette public holidays.

  • Birthday leave

  • Tea/coffee/snacks provided

  • Employee Referral Scheme

  • Free Parking

  • Medical insurance (after passed probation)

  • Travel allowance

About us:

Taurex- Take Charge of your Trading.

Vision– to inspire the financial confidence of traders and investors of the world.

Mission- Empowering people to take charge of their financial decisions through trusted, cutting- edge tools and experiences, personalised support, and tailored education.

Who is Taurex?

  1. We are Human.

  2. We empower all with Knowledge.

  3. We are forging the Future.

  4. We earn trust through Integrity.

  5. We provide global expertise with a Local Touch

With over 50 years of combined industry experience, our management team are passionate about building a brokerage to compete with the most reputable brands in the industry. We are focused on building our own path, through superior technology and excellent service with a clear understanding of our client’s needs.

Along with a wide range of available products including Forex, Cryptos, Indices, Shares and Commodity CFDs, we also provide excellent learning resources and market analysis, superfast execution, competitive leverage, and exceptional customer service.

Our culture is being driven by our core values which are Integrity, Collaboration, Curiosity, Tenacity and Excellence. We treat our colleagues with respect and kindness, we work as a team and a family, we are detail orientated and think outside the box. We are determined, have a great work ethic and we work in a fast-paced environment.

We are expanding at a fast pace and there are lots of opportunities for input and growth within your role. If you are interested in joining us at this exciting time, then read on!

About the role:

As a Client Success Associate for Taurex, you will be responsible for providing an outstanding, positive and memorable experience to every one of our customers. You will be expected to listen, deliver and care on every single interaction.

The role holder will ensure all clients’ enquiries and issues are addressed and resolved in a timely manner. Making sure every single client is provided with best customer service through all stages of their journey with us.

Responsibilities:

  • Effectively managing the chats, E-mails and calls with clients
  • Identifying and assessing customer’s needs to achieve satisfaction
  • Receiving and handling inquiries from New Leads and clients through Phone Calls, Chat and Emails
  • Offer support to clients within the specified time frame
  • Updating CRM and keeping records of all communications and action taken
  • Interact with other departments to solve inquires raised by clients that requires further investigation by sending tasks
  • Follow up with clients and schedule call backs to ensure optimum results and customer satisfaction
  • Follow standard processes and procedures
  • Consistently take initiative to learn about the markets, FX industry and new platforms and products.
  • Be a team player and collaborate in a proactive way with the customer support to manage time, resources, volume, and customer feedback.
  • Consistently achieve departmental and individual metrics.
  • Capable of adapting to rapidly changing workflows, technologies, and environments.

Experience and Qualifications:

  • Minimum diploma holder in any field of study or any working experience.
  • Proficiency in Mandarin and English.
  • Must have strong verbal and written communication skills.
  • Preferably to have 0-2 years of customer service experience.
  • Critical thinking and problem-solving skills.
  • Strong MS Office skills.

Person Specification:

  • Excellent communication skills both verbal and written
  • Willingness to commit to long-term career growth and professional developments
  • Critical thinking and problem-solving skills
  • Ability to work under pressure
  • Eager to learn about the financial markets, CFD industry, and Taurex’s trading platforms
  • Open-minded and collaborative

About the role:

We are seeking a skilled and creative Website Specialist/Developer (网络技术专员)to join our dynamic team. The ideal candidate will be responsible for designing, developing, and maintaining our company’s websites, ensuring a seamless user experience and optimal functionality. The Website Specialist/Developer will collaborate with cross-functional teams to implement web solutions, troubleshoot issues, and contribute to the overall enhancement of our online presence.

Key Responsibilities:

Website Development:

  • Design, develop, and maintain responsive and user-friendly websites.
  • Implement front-end and back-end solutions to enhance website performance and functionality.
  • Ensure compatibility with various browsers, devices, and operating systems.

Content Management:

  • Manage and update website content, including text, images, and multimedia elements.
  • Collaborate with content creators to ensure timely and accurate updates.
  • Implement SEO best practices to optimize website content for search engines.

Technical Support:

  • Provide technical support for website-related issues.
  • Troubleshoot and resolve bugs, errors, and performance issues.
  • Conduct regular website audits to identify and address potential issues.

Collaboration:

  • Work closely with graphic designers, content creators, and other stakeholders to ensure a cohesive and visually appealing online presence.
  • Collaborate with marketing teams to integrate campaigns, landing pages, and promotional materials into the website.

Security and Compliance:

  • Implement and maintain website security measures.
  • Stay informed about industry trends and best practices to ensure compliance with web standards.

Analytics and Reporting:

  • Monitor website analytics to track performance and user behaviour.
  • Generate reports on website metrics and provide insights for improvement.

Qualifications:

  • 2+ Years of Experience in the Web Development field.

  • Proficient language in English and Mandarin

  • Proven experience in web development, with a strong portfolio showcasing previous projects.

  • Proficient in HTML, CSS, JavaScript, and other relevant web technologies.

  • Experience with content management systems (CMS) such as WordPress, Drupal, or Joomla.

  • Added Advantage if we have experience in MySQL database and PHP

  • Familiarity with SSEO best practices and website optimization techniques

  • Strong problem-solving skills and attention to detail.

  • Excellent communication and collaboration skills.

  • Ability to work independently and meet tight deadlines.

  • Experience with e-commerce platforms.

  • Knowledge of web accessibility standards.

  • Familiarity with version control systems (e.g., Git).

  • Understanding of responsive design principles.

  • Certification in web development or related field.

About the role:

The Client Success Specialist will help guide Taurex leads and clients through Taurex different products, platforms, and services.

Key Responsibilities:

  • Introduce company’s products to customers through online and offline channels.
  • Provide good services and able to communicate with all the customers.
  • Meet Sales revenue targets.
  • Develop new customers and maintain a good relationship with existing customers through social media, references, websites, previous contacts etc.
  • Conduct market research to identify selling possibilities and evaluate customer needs.
  • Collaborate with team members to achieve better results.
  • Gather feedback from customers or prospects and share with internal teams.
  • Develop and maintain a strong network of lead sources.
  • Identify and report on business opportunities to raise the company’s market share.
  • Execute company planning and perform any other duties and responsibilities assigned by the management from time to time.

Experience and Qualifications:

  • Candidate must possess at least a Diploma, Advanced /Higher /Graduate Diploma, Bachelor’s Degree in Finance / Business Administration / Economics or related majors.
  • Minimum 2 years of experience in Business Development/Sales; previous experience in the Commodity, CFD or Financial Industry is a plus.
  • Excellent communication skills both verbal and written in local language and English.
  • Excellent understanding of the financial markets.
  • Excellent communication, presentation, and networking skills.
  • Track record of achieving and exceeding targets.
  • The person must be proactive and aim to self-generate new leads, business.
  • Self-motivated, positive working attitude, teamwork, and able to communicate effectively.
  • Have a good sense of customer service/sales.
  • Able to work under pressure and independently.
  • Good command of written and spoken in others language will be an added advantage (English and Portuguese).
  • Knowledge on trading platforms (Meta Trader 4 and 5), office tools and CRM’s systems.

Person Specification:

  • Confident and clear communicator with the ability to build relationships both internally & externally.
  • Outstanding interpersonal skills.
  • Team player with a proactive and innovative approach.
  • Candidate preferably with Portuguese and English language skills.

About The Role

As a Client Support Associate for Taurex, you will be responsible for providing an outstanding, positive and memorable experience to every one of our customers. You will be expected to listen, deliver and care on every single interaction.

The role holder will ensure all clients’ enquiries and issues are addressed and resolved in a timely manner. Making sure every single client is provided with best customer service through all stages of their journey with us.

Key Responsibilities

  • Effectively managing the chats, E-mails and calls with clients

  • Identifying and assessing customer’s needs to achieve satisfaction

  • Receiving and handling inquiries from New Leads and clients through Phone Calls, Chat and Emails

  • Offer support to clients within the specified time frame

  • Updating CRM and keeping records of all communications and action taken

  • Interact with other departments to solve inquires raised by clients that requires further investigation by sending tasks

  • Follow up with clients and schedule call backs to ensure optimum results and customer satisfaction

  • Follow standard processes and procedures

  • Consistently take initiative to learn about the markets, FX industry and new platforms and products.

  • Be a team player and collaborate in a proactive way with the customer support to manage time, resources, volume, and customer feedback.

  • Consistently achieve departmental and individual metrics.

Experience And Qualifications

  • Must have a BA/BS degree in a related area

  • Must have strong verbal and written communication skills.

  • Preferably to have 0-2 years of customer service experience

  • Critical thinking and problem-solving skills.

  • Strong MS Office skills.

Person Specification

  • Excellent communication skills both verbal and written

  • Willingness to commit to long-term career growth and professional developments

  • Critical thinking and problem-solving skills

  • Ability to work under pressure

  • Eager to learn about the financial markets, CFD industry, and Taurex’s trading platforms

  • Open-minded and collaborative

  • Ability to work different shift patterns to support our international clients (from 08:00 to 22:00)

Partnership Success Manager

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Partnership Success Manager

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Partnership Success Manager

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Partnership Success Manager

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Partnership Success Manager

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Partnership Success Manager

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Partnership Success Manager

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Partnership Success Manager

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Partnership Success Manager

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Partnership Success Manager

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Partnership Success Manager

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Partnership Success Manager

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Partnership Success Manager

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Partnership Success Manager

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Partnership Success Manager

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Collaborative Culture

Our team-oriented approach encourages collaboration, open communication, and shared success.

Need More Information?

Talk to our support team today.

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